Support
Your Off-Grid Communication Companion — get help getting started, troubleshooting issues, and
making the most of Socialmesh.
Getting Started
What is Socialmesh?
Socialmesh is a mobile app for communicating over Meshtastic mesh radio networks. It allows you to send messages,
share locations, and stay connected without relying on cellular networks or the internet.
Requirements
- iOS 15.0 or later / Android 8.0 or later
- A compatible Meshtastic radio device (e.g., LILYGO T-Beam, Heltec V3, RAK WisBlock)
- Bluetooth enabled on your phone
Quick Start Guide
- Turn on your Meshtastic device and ensure Bluetooth is enabled
- Open Socialmesh and tap "Connect Device"
- Select your device from the list of available Bluetooth devices
- Start messaging! You're now connected to the mesh network
Frequently Asked Questions
Connection Issues
Q: My device isn't appearing in the scan list
- Ensure your Meshtastic device is powered on
- Check that Bluetooth is enabled on your phone
- Make sure no other app is connected to the device
- Try restarting both your phone and the Meshtastic device
Q: I keep getting disconnected
- Move closer to your Meshtastic device
- Check the battery level of your device
- Disable battery optimization for Socialmesh in your phone settings
- Try "forgetting" the device in Bluetooth settings and re-pairing
Messaging
Q: My messages aren't being delivered
- Check that you're connected to a Meshtastic device
- Ensure there are other nodes within range
- Messages may take time to propagate through the mesh network
- Check that the channel encryption matches other nodes
Q: What do the message status icons mean?
- Pending: Message queued for transmission
- Sent: Message transmitted via radio
- Delivered: Message acknowledged by recipient device
- Read: Message opened by recipient (if enabled)
Premium Features
Q: What's included in each premium pack?
| Pack |
Features |
| Theme Pack |
12 premium accent colors |
| Ringtone Pack |
7,000+ RTTTL notification tones |
| Widget Pack |
9 customizable dashboard widgets |
| Automations Pack |
Custom triggers, actions & scheduled tasks |
| IFTTT Pack |
Connect to 700+ apps via IFTTT webhooks |
Q: How do I restore my purchases on a new device?
Open Socialmesh, go to Settings → Premium Features, and tap "Restore Purchases". Make sure you're signed into
the same Apple ID or Google account used for the original purchase.
Maps & Location
Q: Why don't some nodes appear on the map?
Nodes only appear on the map if they have GPS enabled and have shared their location. Some nodes may have GPS
disabled to conserve battery or for privacy reasons.
Q: How do I share my location?
Go to Settings → Position Settings and enable "Share Location". You can configure how often your location is
broadcast and whether to include altitude.